Return & Refund Policy

Last updated: June 5, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or worn
• Not be a final sale item

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@elyseia.shop. We will respond to your inquiry within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@elyseia.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team to arrange for a replacement. We will provide a replacement item or a refund, depending on availability.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@elyseia.shop. We're here to help.